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Draft for owner review
A pre-order reserves a model that is not yet ready for handover. Check the model, variation, price, any deposit, estimated arrival (ETA) and outstanding balance before reserving. A reservation allocation does not mean the physical item is already in store.
Any required deposit and deadline are stated on the reservation. Manual transfer receipts are checked by the store. Payment is not confirmed until its status is updated. Contact us if you have paid but verification remains outstanding.
ETA is a supplier estimate and may change because of production, allocation or shipping. Known changes will be communicated through order updates or available contact channels. Ask the store for the latest confirmation before reserving if timing is important.
When stock arrives, follow the balance and fulfilment instructions on your order. Settle the confirmed balance before collection unless another arrangement is agreed. Wait for collection readiness and an agreed handover time before visiting.
For changes, cancellation, unavailable supply or a delay affecting you, contact us with your reservation number. We will assess supplier order status and available options, explaining any conditions before agreement. Any applicable refund will be confirmed with its amount, method and expected timing. Applicable consumer rights remain unaffected.
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