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Draft for owner review
These terms cover diecast models, accessories, pre-orders and auctions on tproject.my. Review the model, variation, packaging condition and relevant policy before placing an order. Keep your order number for all enquiries.
Prices are in Malaysian Ringgit (MYR). Applicable variation prices, delivery costs and other charges must be shown and agreed before payment. Unconfirmed stock, variations or condition require store confirmation. If a price error occurs or an item is unavailable, we will contact you with options before proceeding.
Your order summary records your request. Track order and payment status in your account. Processing follows confirmation of details, availability and the required payment. Contact us promptly to correct an address, quantity or order detail.
Use only the payment methods available on your order. Manual online bank transfers require the official bank details and store verification of your receipt. Automatic FPX and other gateway methods are available only when shown as active at payment. Never share a bank password, PIN or OTP with the store.
Fulfilment options depend on location and current availability. Wait for collection readiness and an agreed time before visiting for pickup. Agree on COD coverage, cost and handover time in advance. Where delivery is offered, check its cost and estimated timing before payment.
Contact the store promptly to request a cancellation or change. For an incorrect, damaged or misdescribed item, keep the packaging and provide your order number and clear photos. Wait for return instructions before sending anything back. We will assess an appropriate remedy, including replacement or refund where applicable. If a refund is approved, we will confirm the amount, method and expected timing; bank processing may vary. These terms do not limit your applicable statutory consumer rights.
Keep your contact information accurate and protect your account. Do not use the site for fraudulent transactions, harassment or invalid bidding. Contact us using the details below for help or a complaint.
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